We recently invited our patients to share their experience at our clinic.
Thank you to everyone who took the time to respond — we truly value your feedback.
What You Told Us
We are proud to hear that many of our patients feel:
- Listened to and supported during their visits
- Comfortable discussing sensitive health concerns
- Cared for by our doctors, nurses, and reception team
- Able to build ongoing relationships with their preferred doctor
Many of your comments were incredibly kind, including:
“Such a caring and welcoming team”
“The best clinic I’ve been to”
“Always feel heard and supported”
Your trust means a great deal to us.
Where We Can Improve
Your feedback also highlighted areas where we can do better:
- Waiting times after arriving at the clinic
- Time to get a routine appointment
- Access to urgent or same-day care
- Information about where to go when the clinic is closed
What We’re Doing About It
We are already making changes to improve your experience:
Increasing appointment availability
One of our doctors is increasing their consulting days, which will help improve access — particularly for urgent appointments.
Reducing waiting times
We are reviewing our scheduling and working to better communicate any delays.
Improving after-hours information
We are updating our phone messages, website, and signage to make it clearer where to seek care when we are closed.
Enhancing privacy
We are reviewing our reception and waiting room processes to further improve patient privacy.
Our Ongoing Commitment
We are proud to be a practice focused on thoughtful, respectful, and thorough care.
We know that your time and trust are important, and we are committed to continually improving.
Thank you for being part of our community.